Question 1

What are tokens? How do I spend them?

Accepted Answer

Tokens are the currency of Alphazria. They can be used to send messages, generate images, characters, or scenarios. A message generation costs 2 tokens. A message regeneration costs 1 tokens. An audio generation costs 10 token. An Image costs 25 tokens. A character costs 100 tokens. A scenario costs 100 tokens.

Question 2

How do I cancel my subscription?

Accepted Answer

We offer 1-click subscription cancellation. Head over to settings -> purchases.

Question 3

How does the creator reward program work?

Accepted Answer

Each week, there is a reward prize pool of 10000 tokens for creators. Each season, we score each of your characters and scenarios. Only assets that have a score greater than 500 qualify for the season. Your total score is calculated by summing up the scores of your top 5 characters and top 5 scenarios, and your share of the prize pool is determined by (Your Total Score / All Users' Total Scores) × Weekly Prize Pool. The scoring is primarily based on the amount of tokens that users spend on your assets. Note that the scoring algorithm may change in the future. Only premium users may participate in the program.

Question 4

How do I publish a character?

Accepted Answer

You can publish any scenario or character that you've created. In order to do this, head over to characters or scenarios and click on one of your creations. At the top of the popup, click the publish icon next to the name.

Question 5

Is there an app we can download anywhere?

Accepted Answer

The app is designed to be used like a native app for Android and iPhone. You can add it to the homescreen and it will behave like a fullscreen native app. iOS Tutorial Android Tutorial

Question 6

My payment wasn't successful but my banking app shows the money has been taken out. Will I get charged for this?

Accepted Answer

This is an authorisation hold placed by your bank. It should go away by itself in 24/48 hours 🙏🏼.

Question 7

Sometimes the AI generated text doesn't seem to finish. Is that some sort of bug?

Accepted Answer

There is a limit on the length of AI responses 🙂. Premium users can set a higher limit in settings -> advanced -> generate longer responses. There are two reasons behind limiting the AI output: 1) We need some arbitrary limit - I think we can all agree on that 🤔 2) You need to 'feed' the AI with actual human conversation otherwise the conversation quality quickly degenerates.

Question 8

Why did my my conversation get flagged by the filter although I didn't say anything bad?

Accepted Answer

Unfortunately, our payment processor imposes a rather strict content moderation system. We're working on putting together a more intelligent filter system to prevent situations like this. Your account will of course not be penalized if the system makes a mistake.

Question 9

How do I generate pictures in chats?

Accepted Answer

There's a button on the bottom left of the chat. You need to 'click it' before sending a message and the next response will come with an image that fits the context of your conversation. An image cost 25 tokens 🙂 Tutorial

Question 10

Do you support payment methods other than CCBill?

Accepted Answer

We'd love to integrate with other payment methods - unfortunately it's hard to convince them to take our business as they are very strict on adult content 🙁.

Question 11

The payment processor CCBill blocks payments from my country. What can I do?

Accepted Answer

Unfortunately, our payment processor blocks payments from certain countries due to high fraud rates. There's nothing we can do for now, apologies 🙁.

Question 12

Why didn't I get my daily token credit today?

Accepted Answer

In order to qualify for the daily token credit, you must have spent at least one token on that day. If you're on the Premium plan, you automatically get credited the daily allowance 🙂.

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